Returns & Exchanges Policy

Return Shipping Costs

In regards to the cost of shipment for returns, customer will be responsible for the costs of shipping the items back to us if it is a standard return (i.e. Wrong Item Ordered / No Longer Needed). We do not offer replacements as defective items will result in an issuance of credit back to your account. Adult Signature Service, Route fees, and all shipping charges are non-refundable.

Refund Process

Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of store credit. Element Vape is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

Returns & Exchanges Policy

Our Philosophy

We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.

Standard Returns

We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted - if returned, will be sent back to the original address of the order